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CORONAVIRUS STATEMENT

MAIDSTONE DISTILLERY – CORONAVIRUS (COVID-19) GUIDANCE AND INFORMATION

Here at the Maidstone Distillery we take your safety very seriously and we want to re-assure you that we want to make your visit with us as safe and enjoyable as possible. With this in mind we have prepared the following guidance and information.

The UK is currently experiencing a public health emergency as a result of the COVID-19 pandemic. It is critical that all of us, whether employers, employees, the self-employed, volunteers and attendees take steps to keep everyone safe.

Maidstone Distillery operates a risk management strategy that is under constant review. The information displayed below represents our most up to date advice to employees, visitors and customers.

  1. You understand you should not visit the Distillery if you have any symptoms relating to Covid-19 or if you are self-isolating in accordance with government policy.
  2. Visitors and Customers are required to bring a face covering during any visit to the Distillery. There are occasions such as tastings when you will be able to remove a face covering. We will make sure we make you aware when you are able to take face coverings off.
  3. Employees will wear face coverings when in public areas or when in proximity to members of the public. All visitors will wear a face covering.
  4. During tours the tour guide will wear a face covering.
  5. There are toilet facilities at the Distillery including disabled access. Please ensure that when using these facilities that you wash your hands and use the hand sanitiser that is provided.
  6. No guests under the age of 18 are permitted on a tour.
  7. Our tours will run at a reduced capacity to ensure that we can adequately maintain social distancing. During tours visitors will be directed to seating in order to maintain distancing.
  8. You understand the requirement to respect and conform to social distancing requirements. Social distancing requires a minimum of two metres between yourself and others wherever possible. Where this is not possible 1 meter is acceptable, but in these instances you will be required to wear a face covering. Exceptions to social distancing include members of your own household or support bubble.
  9. Maidstone Distillery will follow the law regarding the “rule of 6” in that no groups can be seated together in groups larger than 6 persons, except when they are from the same household or support bubble.
  10. Hand sanitiser will be supplied at the reception area for individual use and at other locations throughout the Distillery. You understand hand sanitiser does not diminish the responsibility for good personal awareness and hygiene.
  11. Employees regularly wash their hands with soap and water.
  12. When attending any events including tours Maidstone Distilllery will take customer/visitor details, including name and contact details. These details will be kept for 21 days after the event, in accordance with the governments “test and trace” policy. Should you develop Covid 19 symptoms within 14 days of the event you should get in touch with the Maidstone Distillery so that we may contact everyone who took part in the event. If this does occur you will be required to self-isolate in accordance with government policy. More details can be found on the government website.
  13. When using our shop social distancing should be observed at all times. If our shop becomes busy we may request that customers queue outside the building. In this instance customers should again observe social distancing and there are markers on the floor to aid this. Face coverings are not required outside whilst queuing providing a 2m spacing is observed. This same scenario should be observed whilst queueing for entry to our tours.
  14. We would prefer any payments to be made by card wherever possible.
  15. During each event session we sanitise all visitor accessible surfaces. The Distillery is also regularly cleaned by employees in accordance with our “Daily Cleaning Tasks Checklist”. This includes a regular and enhanced cleaning regime.
  16. If there are questions or comments in relation to this advice and guidance please contact Maidstone Distillery by email on hello@themaidstonedistillery.com or by telephone on 01622 670063
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