BOOKING / CANCELLATION / RESCHEDULE OF PRIVATE HIRE, GROUP BOOKINGS & BESPOKE EVENTS
All Private Hire, Group Bookings and Bespoke Events will be given a proposal / quotation. We require written confirmation (in writing or by email) in order to accept the quotation. Bookings will only be secured within the following terms:
A paid Deposit of 15% of event/hire fee and / or balance paid in full 6 weeks prior to the event.
The Hirer may cancel the booking by giving Maidstone Distillery notice in writing. In such circumstances, the Hirer shall compensate Maidstone Distillery for any Loss suffered by it as a result of the cancellation.
Whilst it is no longer mandatory to isolate or to test for coronavirus we do understand that some guests will be monitoring their health through Covid 19 testing. If you do test positive for Covid 19 and are unable to attend a pre-booked experience we will be pleased to allow the you to re-book your experience. If this is the case we will require proof of a positive covid test. This should include the following information:
Either an NHS or testing authority letter addressed to the individual and dated.A photo of a personal test with a form of identification (passport or driving license) that is date/time stamped.
A separate test will be required for each person looking to re-book. All other members of the group that have not tested positive will be subject to our Cancellation and Re-booking policy described above.