Find out about our

Purchase Policy

RETURNS AND REFUNDS
 
If goods are to be returned to Maidstone Distillery, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at hello@themaidstonedistillery.com if you would like to return your goods back to us and we will help you to do this. Return shipping will be paid by the customer except in cases where goods are faulty, in which case they will be reimbursed to the customer.
 
If there is a problem with your order or items are faulty, please contact the us at hello@themaidstonedistillery.com.
 
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at hello@themaidstonedistillery.com and we will issue either a resend of the order if every item is in stock, or a full refund, whichever is preferable.
 
Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.
 
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
 
If you are returning an item to us, you will be liable to pay for the return postage.
 
Cancellation of Orders
You may cancel an Order, within 14 days from the day on which your order is confirmed by the receipt of cleared funds for the Order by the Supplier by notifying the Supplier in writing, by emailing hello@themaidstonedistillery.com.  We will confirm your cancellation in writing;
If you cancel an Order under the above clause and you have paid for the order we will refund the order value to you, minus expenses for shipping costs already incurred. 
 
This does not affect your statutory rights.
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